Custom SL Cheval - Direct from the Artist to You.
7-10 Business Days After You Order - We custom create your wall covering and wall panel order and have it ready to ship to the address you have provided. Fabric takes three weeks from order to delivery.
Shipping to Canada and USA -We use Fedex for wall covering orders, and for fabric and wall covering swatches, we use Canada Post for Canadian orders and USPS for orders in the United States.
Buyer Responsibility - Import duties, taxes, and charges are not included in item price or shipping costs; these charges are the buyer's responsibility. Please check with your country's customs office to determine what, if any, these additional costs will be before purchasing.
Shipping Times may vary, but it is reasonable that Canada Post delivery times are 5-12 days. Delivery to USA is between 2-12 days.
RETURNS & AFTER ORDER CARE
It’s a custom product designed for you. We cannot accept returns or exchanges for any reason. All sales are final once placed.
If you have received a defective, incorrect or damaged item, please reach out to us within 30 days at firstname.lastname@example.org. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Holiday Shipping Information:
Due to the custom nature of our designs, November 15 is your last chance to ship via ground shipping (to Canada and continental USA) to order to have your order arrive for Christmas.
Please note, this is based on ground shipping estimates. SLCheval is not responsible for delay in shipping due to increased holiday volume, poor weather conditions, custom delays, or other unforeseeable events outside our control.